Privacy Policy

Who we are

Serptweak ("Serptweak", "we", "us") is a Google Ads and SEO agency. We help businesses generate leads through Google Ads management, conversion rate optimisation (CRO), AI visibility and local SEO. This Privacy Policy explains what information we collect when you visit this website or contact us, how we use it, and the choices you have.

If you have any questions, email leads@serptweak.info or call +91 8928889287.

Information we collect

Information you give us

When you fill out the callback form or contact us directly, we collect:

• Your email address and phone number
• Anything else you choose to tell us, such as your name, business name, website, industry, ad budget or goals

Information collected automatically

When you visit the site, we and our advertising and analytics partners may automatically collect:

• Device and browser details, such as browser type, operating system and screen size
• Your IP address and approximate location (city or region)
• How you reached the site, such as the search term, Google Ads campaign, ad click ID (GCLID) or referring page
• How you use the site, such as pages viewed, time spent, button clicks, calls started and forms submitted

This information is collected using cookies and similar technologies. See our Cookie Policy for details.

How we use your information

• To respond to you. We use your email and phone number to call you back, answer your questions and discuss whether our services are a good fit.
• To provide our services. If you become a client, we use your information to manage your account and deliver the work we agree on.
• To measure our advertising. We use Google Ads conversion tracking to see which ads and keywords lead to enquiries, so we can spend our ad budget more efficiently.
• To show relevant ads. We may use Google Ads remarketing to show our ads to people who have visited this site, across Google Search, YouTube and partner websites.
• To improve the website. We use analytics to understand which pages work and where visitors drop off.
• To meet legal obligations and to protect our rights, for example when keeping business records or preventing spam and fraud.

We do not sell your personal information.

Google Ads and Google Analytics

This website may use Google Ads (conversion tracking and remarketing), Google Analytics 4 and Google Tag Manager, provided by Google LLC. These tools use cookies to record visits and actions on the site. Google may combine this information with other data it holds, according to its own policies.

• Learn how Google uses this data: How Google uses information from sites that use its services
• Turn off personalised ads from Google: My Ad Center
• Opt out of Google Analytics on all websites: Google Analytics opt-out browser add-on

Who we share information with

We share information only where it is needed to run our business:

• Service providers who help us operate, such as website hosting, email, phone, CRM and form-handling providers. They may use your information only to provide their service to us.
• Advertising and analytics partners, mainly Google, as described above.
• Authorities, when required by law or to protect our rights, our clients or the public.
• A buyer or successor, if our business is sold or merged, under the same protections described here.

How long we keep information

We keep enquiry details for as long as needed to respond and follow up, and for up to 24 months afterwards unless you ask us to delete them sooner. Client records are kept for as long as the engagement lasts and as required by tax and accounting law. Advertising and analytics data is kept according to the retention settings of the tools listed above.

How we protect information

The site is served over an encrypted (HTTPS) connection, and access to enquiry data is limited to the people who need it. No method of transmission or storage is completely secure, but we take reasonable steps to protect your information.

Your rights and choices

Depending on where you live, you may have the right to:

• Ask what personal information we hold about you and get a copy
• Ask us to correct or update it
• Ask us to delete it
• Withdraw consent you have given, for example to marketing calls or emails
• Object to or restrict certain processing, including for advertising
• Complain to a data protection authority

These include rights under India's Digital Personal Data Protection Act, 2023 and, for visitors in the European Economic Area or the United Kingdom, the GDPR. To use any of these rights, email leads@serptweak.info. We will respond within the time required by law.

You can also block or delete cookies in your browser settings, and opt out of personalised Google ads using the links above.

International transfers

We are based in India, and some of our service providers, including Google, process data in other countries. Where information is transferred abroad, we rely on the safeguards those providers offer.

Children

This website and our services are intended for businesses and are not directed at children under 18. We do not knowingly collect information from children.

Links to other websites

This site may link to other websites, such as Google's policy pages. We are not responsible for how those sites handle your information.

Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top shows when it last changed.

Contact us

Serptweak
Email: leads@serptweak.info
Phone: +91 8928889287